HomeContact UsCourses and PricesTyping Speed and Accuracy Test and CertificatesTAELLN411 One Day Work ShopSmart and Skilled (NSW)
Bankstown Education and Skills Training Centre
Learning for your future
USI ' Unique Student Identifier"
Consumer Protection Policy
Feedback
First Aid Training HLTAID004
NSW Government Funded Courses
Consumer Protection Policy

Smart and Skills Customer Protection Policy

Bankstown Education and Skills Training Centre have a Customer Protection Policy in place as contractually required under Smart and Skilled. This includes the current Complaints and Grievances Policy and the following procedures:

PROCEDURE:

  • Every attempt will be made to resolve any student complaints using the Bankstown Education and Skills Training Centre Complaints and Grievance Policy.
  • Any complaint or grievance will be actioned as part of our commitment to Continuous Improvement. On notification of a complaint or grievance procedures will be followed as per the Complaint and Grievance Policy. 
  • The Administration officer will be the designated Customer Protection Officer. Their role will be to handle all complaints and grievances and to ensure Consumer Protection contractual compliance with the Smart and Skilled Guidelines. 
  • The contact details of the Customer Protection Officer are as follows: Mayssa Jabbouri, email: admin@bankstowneducation.com.au, phone: 0420866951 
  • If a student feels matters are unresolved to their satisfaction and wish to inform a third party, they should contact the NSW Department of Education and Communities Consumer Protection Unit for Students. They can do so at:  https://smartandskilled.nsw.gov.au/for-students/consumer-protection-for-students
The following Code of Practice is not referenced the Operating Guidelines but is included in the STS Smart and Skilled Consumer Protection Strategy which can be found at: http://www.training.nsw.gov.au/forms_documents/smartandskilled/contract/consumer_protection_strategy.pdf

 Smart and Skilled Code of Practice

Bankstown Education and Skills Training Centre has adopted the following Code of Practice for all students/trainees enrolled under the Smart and Skilled Program

Student rights and obligations

·         high quality education and training

·         be informed about personal information that is collected about them

·         review and correct that information

·         access the provider's consumer protection complaints system.

·         All consumers have obligations, including but not limited, to:

·         provide accurate information to the provider

·         behave in a responsible and ethical manner.

 

Provider obligations

All providers have obligations, including but not limited to:

·      provide the training and support necessary to allow the consumer to achieve competency

·      provide a quality training and assessment experience for all consumers

·      provide clear and accessible feedback to the consumer

·      provide a consumer protection system including an identified consumer protection officer

·      maintain procedures for protecting consumers' personal information.

 


HomeContact UsCourses and PricesTyping Speed and Accuracy Test and CertificatesTAELLN411 One Day Work ShopSmart and Skilled (NSW)